Now Hiring - Customer Account Representative in Malvern, PA

Scientific degree + Mandarin/English Required. No work experience required. We are looking for a fresh graduate who wants to jump start their sales career!

GENERAL DESCRIPTION: The Customer Service Rep/Account Manager will be part of Biopeptek Business Development Team and will be accountable for managing existing client relationships within their portfolio to create a positive client experience and drive opportunities for increased business. Activities will further include supporting the Business Development Team with cold calling of newly identified potential clients and selecting promising custom synthesis targets.

RESPONSIBILITIES:

· Responsible for driving new opportunities with existing clients to closure and ensuring effective execution internally

· Responsible for maintaining effective business relationships with clients, including administration of contracts and agreements

· Accountable for the internal alignment, preparation and delivery of SOWs, program amendment orders, and other required contracts.

· Accountable for developing and implementing account management plans for clients in their portfolio

· Accountable for maintaining strategic relationships (alliance management) with clients within their portfolio

· Responsible for updating and maintaining revenue forecasts

· Responsible for representing client accounts at the senior leadership team meetings

· Responsible for continuous improvement and streamlining of the client engagement and client onboarding processes

· Responsible for updating and maintaining client information within established tools (e.g. Salesforce)

QUALIFICATIONS:

· Bachelor or Master Degree in Science & Engineering (chemistry, biochemistry, pharmacy, or related fields) + Mandarin/English Required

Benefits

For employees:

-80% employer-paid MEDICAL HMO plan

-80% employer-paid DENTAL PPO plan

-80% employer-paid VISION plan

For dependents: we pay ~ 40% of the above

-We are in works to add 100% employer-paid Basic Life/AD&D + ST Disability

-We will eventually also add a Medical PPO plan

-4% match 401k

PTO: 15 days total (vacation/personal days) + 5 sick days + holidays

Benefits are subject to change: What we pay is subject to our decision and can change at any time and for any reason, with or without notice.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you authorized to work in the US for any employer without current or future sponsorship? We do not sponsor.
• Do you have a scientific degree?
• What salary are you looking for?

Language:

• Mandarin AND English fluently (Required)

Work Location: In person